Privacy policy
Last updated: March 18, 2026
K-Skin Switzerland operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). K-Skin Switzerland is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Financial and transaction information, including payment details, payment confirmations, order details, and purchase history.
- Account information, including login details, preferences, and settings, where applicable.
- Communications with us, including information you provide when contacting customer support or sending inquiries.
- Device and technical information, including your IP address, browser type, device type, and network connection details.
- Usage information, including how and when you interact with the Services, browse the website, or use site features.
- Photos, questionnaire responses, and skin-related information voluntarily submitted by you in connection with our personalized skin analysis service.
2. Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you place an order, complete a questionnaire, upload photos, contact us, or otherwise provide information through the Services.
- Automatically through the Services, including through cookies and similar technologies when you visit or interact with the website.
- From service providers, including Shopify, payment processors, shipping providers, and technology providers who process information on our behalf.
- From partners or third parties, where permitted by applicable law.
3. How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
- To provide, operate, and improve the Services.
- To process orders, payments, shipping, returns, and other transactions.
- To provide personalized skin analysis and skincare recommendations based on information, questionnaire responses, and photos submitted by you.
- To communicate with you regarding your orders, service requests, questions, or customer support matters.
- To personalize your experience on the website and improve our products and services.
- To maintain security, prevent fraud, investigate misuse, and protect the Services.
- To comply with legal obligations and enforce our policies and terms.
- To send marketing communications where permitted by law or where you have consented to receive them. You can unsubscribe from marketing emails at any time.
4. AI Skin Analysis and Image Processing
As part of our personalized skin analysis service, we may collect and process photos, questionnaire responses, and other skin-related information voluntarily submitted by users.
This information is used solely for the purpose of providing the requested skin analysis service, preparing personalized skincare recommendations, and, where applicable, providing follow-up support related to that service.
Photos and related data are not used for unrelated marketing purposes.
Images and related submissions may be stored securely for service delivery, internal record-keeping, and, where applicable, progress tracking or follow-up support where the customer has agreed to this.
You may request deletion of your uploaded photos by contacting us at info@k-skin.ch, subject to any legal, accounting, fraud-prevention, or operational retention requirements that may apply.
5. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes consistent with this Privacy Policy, including:
- With Shopify and other service providers who help us operate the store and provide services, such as payment processing, website hosting, analytics, shipping, and customer support.
- With shipping or fulfillment partners where necessary to deliver physical products.
- With professional advisors or authorities where necessary to comply with legal obligations, enforce our rights, or respond to valid legal requests.
- In connection with a business transaction, such as a merger, sale, restructuring, or similar event, where permitted by law.
We do not sell your uploaded skin analysis photos for advertising purposes.
6. Relationship with Shopify
Our store is hosted on Shopify. Shopify collects and processes personal information to enable and improve the Services, including payment processing, hosting, order management, analytics, and fraud prevention.
Information you submit through the Services may be transmitted to and processed by Shopify and its service providers, including in countries other than the country in which you reside.
To learn more about how Shopify processes personal information, please refer to Shopify’s own privacy materials available on its website.
7. Cookies and Similar Technologies
We and our service providers, including Shopify, may use cookies and similar technologies to operate the website, remember your preferences, analyze traffic, improve functionality, and support marketing or analytics where applicable.
You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.
8. Third-Party Websites and Links
The Services may contain links to third-party websites or platforms. If you follow links to websites not operated or controlled by us, you should review their privacy policies and terms separately.
We are not responsible for the privacy, security, or content of third-party websites or services.
9. Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information directly from children without appropriate legal basis or parental involvement where required by applicable law.
If you believe that a child has provided us with personal information inappropriately, please contact us and we will review the matter.
10. Data Security and Retention
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide the Services, fulfill transactions, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and protect our business interests.
11. Your Rights and Choices
Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete personal information;
- request deletion of your personal information;
- request restriction of certain processing;
- object to certain processing activities;
- withdraw consent where processing is based on consent;
- request portability of your personal information, where applicable.
You may also opt out of marketing emails at any time by using the unsubscribe link included in those communications.
To exercise any applicable privacy rights, please contact us at info@k-skin.ch. We may need to verify your identity before responding to your request.
12. International Transfers
Your personal information may be transferred to, stored in, and processed in countries other than the country in which you reside, including where Shopify and certain service providers operate.
Where required by applicable law, we rely on recognized transfer mechanisms for international data transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be posted on this page with the revised “Last updated” date.
14. Contact
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your rights, please contact us at:
Email: info@k-skin.ch